Privacy Policy
Last Updated: August 5, 2025
Your privacy is important to us. This Privacy Statement explains our collection, use, and disclosure of personal data. This Privacy Statement applies to ProbablyMonsters Inc. and to our controlled affiliates and subsidiaries (“ProbablyMonsters”). This Privacy Statement (“Statement”) applies to business customers and consumers who access or use our platforms, games, websites, and other online products and services that we provide directly to you and that link to this Statement (collectively, our “Services”). This Statement does not apply to games we develop on behalf of other companies or third-party gaming platforms on which you may play our games; please review their privacy statement for their data practices.
California consumers can find specific disclosures, including “Notice at Collection” details, by clicking here.
CONTENTS
Personal Data We Collect
Cookies, Mobile IDs, and Similiar Technologies
Our Use of Personal Data
Our Disclosure of Personal Data
Choice and Control of Personal Data
California Privacy Rights
Retention of Personal Data
Children's Privacy
Location of Personal Data
Security of Personal Data
Changes to this Privacy Statement
Contact Us
PERSONAL DATA WE COLLECT
Information You Provide to Us
The personal data we collect depends on how you interact with us, the games you use, and the choices you make.
We collect information about you from different sources and in various ways when you use our Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.
Information you provide directly. We collect personal data you provide to us. For example:
- Name and contact information. We may collect name, username or alias, and email address.
- Demographic data. We may collect demographic information such as the occupation and employer of our business customers, and the time zone and country where our customers and users reside.
- Content and files. If you contact us for technical support or customer service, we may collect the content of your communications and other files you share with us.
- Game preferences. We may collect information about your gaming preferences, like game genre preferences, your preferred gaming console, how many hours per week you play games, and when you are available to playtest.
Information we collect automatically. When you use our Services, we may collect some information automatically. For example:
- Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the “Cookies, Mobile IDs, and Similar Technologies” section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
- Geolocation data. Depending on your device and app settings, we collect geolocation data.
- Usage data. We automatically log your activity in our games, including game start and end time and other actions you take when you play our games.
Information we obtain from third-party sources. We may also obtain the types of information described above from third parties. These third-party sources include, for example:
- Data brokers. Data brokers and aggregators from which we obtain data to supplement the data we collect.
- Third-party partners. Third-party applications and services, including social networks, gaming, and other platforms through which you choose to connect and interact with us.
- Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
- Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address.
Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
COOKIES, MOBILE IDs, AND SIMILAR TECHNOLOGIES
We may use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites, games, and apps to help collect data, including usage data, identifiers, and device information.
What are cookies and similar technologies?
Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.
Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them.
How do we and our partners use cookies and similar technologies?
We, and our analytics and advertising partners, use these technologies in our websites, and games to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our services, including personal data about your online activities over time and across different websites or online services. This data is used to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the site or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the data we collect or infer with third parties for these purposes. For more information about the third-party analytics and advertising partners that collect personal data on our services, please see the “Our Disclosure of Personal Data” section of this Statement.
We do not knowingly use, or allow use of, data from users under 16 years of age or data collected from our child-directed games and experiences to deliver and tailor interest-based advertising.
What controls are available?
There are a range of cookie and related controls available through browsers, gaming platforms, and elsewhere. See the “Choice and Control of Personal Data” section below for details.
OUR USE OF PERSONAL DATA
We use the personal data we collect for purposes described in this Privacy Statement or as otherwise disclosed to you. For example, we use personal data for the following purposes:
| Purposes of Use | Categories of Personal Data |
| Product and service delivery. To provide and deliver our Services, including troubleshooting, improving, and personalizing those services. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Business operations. To operate our business, such as billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Product improvement, development, and research. To develop new services or features, and conduct research. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Personalization. To understand you and your preferences to enhance your experience and enjoyment using our Services. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Customer support. To provide customer support and respond to your questions. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Communications. To send you information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners (see the “Choice and Control” section of this statement for information about how to change your preferences for promotional communications). | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
| Advertising. To display advertising to you (see the “Cookies” section of this statement for information about personalized advertising and your advertising choices). | Contact information, demographic data, content and files, game preferences, identifiers and device information, geolocation data, usage data, inferences |
We combine data we collect from different sources for these purposes, and to give you a more seamless, consistent, and personalized experience.
OUR DISCLOSURE OF PERSONAL DATA
We disclose personal data with your consent or as we determine necessary to complete your transactions or provide the Services you have requested or authorized. In addition, we may disclose each of the categories of personal data described above, to the types of third parties described below, for the following business purposes:
- Service providers. We provide personal data to vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. Third party service providers may also use de-identified or anonymized customer support interactions to help them train their customer service or other models. These providers are contractually bound to use such data in compliance with applicable privacy regulations.
- Financial services & payment processing. If you are a business customer and provide payment data, for example to procure our products or services, we will disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, analytics, or other related financial services.
- Affiliates. We enable access to personal data across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our services and operate our business.
- Corporate transactions. We may disclose personal data as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
- Legal and law enforcement. We will access, disclose, and preserve personal data when we believe doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement, national security, or other government agencies.
- Security, safety, and protecting rights. We will disclose personal data if we believe it is necessary to:
- protect our customers and others, for example to prevent spam or attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- protect the rights or property of ourselves or others, including enforcing our agreements, terms, and policies.
Third party analytics and advertising companies also collect personal data through our website and apps including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data, as described in the “Cookies” section of this statement. These third-party vendors may combine this data across multiple sites to improve analytics for their own purpose and others. For example, we use Data Dog and Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners. To opt out of Google Analytics relating to your use of the Platform, you can download and install the Browser Plugin available by visiting https://tools.google.com/dlpage/gaoptout?hl=en.
Please note that some of our Services also include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal data to any of those third parties, or allow us to share personal data with them, that data is governed by their privacy statements.
Finally, we may disclose de-identified information in accordance with applicable law.
We do not knowingly disclose, or allow disclosure of, data from users under 16 years of age or data collected from our child-directed games and experiences to deliver and tailor interest-based advertising.
CHOICE AND CONTROL OF PERSONAL DATA
We provide a variety of ways for you to control the personal data we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law.
Privacy rights. If you wish to access, correct, or delete personal data about you that we hold, you may email us at privacy@probablymonsters.com with the subject line “Rights Request” and a description of your request with your Steam ID, Discord username, or other identifier in the body of the email.
Communications preferences. You can choose whether to receive promotional emails from us. If you would like to stop, you can do so by following the directions in that message or by contacting us as described in the “Contact Us” section below. These choices do not apply to certain informational communications including surveys and mandatory service communications.
Targeted advertising. To opt-out from or otherwise control targeted advertising (except for child-directed games and experiences as they do not offer targeted advertising), you have several options. [You can use the Global Privacy Control setting in a web browser or browser extension as described below.] You can use the opt-out controls offered by the organizations our advertising partners may participate in, which you can access at:
- United States: NAI (http://optout.networkadvertising.org) and DAA (http://optout.aboutads.info/
- Canada: Digital Advertising Alliance of Canada (https://youradchoices.ca/)
- Europe: European Digital Advertising Alliance (http://www.youronlinechoices.com/)
You can also use the other cookie or mobile ID controls described below.
These choices are specific to the device or browser you are using. If you access our Services from other devices or browsers, take these actions from those devices or browsers to ensure your choices apply to the data collected when you use them.
Data sales. Some privacy laws define “sale” broadly to include some the disclosures described in the “Our Disclosure of Personal Data” section above. To opt-out from such data “sales” (except for child-directed games and experiences as they do not “sell” data), email privacy@probablymonsters.com.
Browser or platform controls.
- Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
- Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control that is recognized by regulation or otherwise widely acknowledged as a valid opt-out preference signal.
- Do Not Track. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. There is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.
- Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, and the automatic connection to the web servers that host those images.
Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data.
Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law. If you receive a response from us informing you that we have declined your request, in whole or in part, you may appeal that decision by submitting your appeal using the contact method described at the bottom of this privacy statement. If you’re in the European Union, you may also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
We rely on different lawful bases for collecting and processing personal data about you, for example, with your consent and/or as necessary to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
CALIFORNIA PRIVACY RIGHTS
Consumer Privacy Act (CCPA), you have certain rights with respect to that information.
Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal data and sensitive personal data to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this statement by clicking on the above links.
Right to Know. You have a right to request that we disclose to you the personal data we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal data. Note that we have provided much of this information in this Privacy Statement. You may make such a “request to know” by emailing us at privacy@probablymonsters.com.
Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal data and that we delete personal data under certain circumstances, subject to a number of exceptions. To make a request to correct or delete, email us at privacy@probablymonsters.com.
Right to Opt-Out / “Do Not Sell or Share My Personal Information.” You have a right to opt-out from future “sales” or “sharing” of personal data as those terms are defined by the CCPA.
Note that the CCPA defines “sell,” “share,” and “personal information” very broadly, and some of our data disclosures described in this Privacy Statement may be considered a “sale” or “sharing” under those definitions. In particular, we let advertising and analytics providers collect identifiers (IP addresses, cookie IDs), activity data (browsing, clicks, game analytic data), device data, and geolocation data through our sites and games when you use our online services, but do not “sell” or “share” any other types of personal data. If you do not wish for us or our partners to “sell” or “share” personal data relating to your visits to our sites for advertising purposes, you can make your request by emailing us at privacy@probablymonsters.com or visiting our “Do Not Sell or Share My Personal Data” page, using a Global Privacy Control, emailing us using the contact information at the bottom of this Statement, or using other controls described in the “Choice and Control” section of this Statement. If you opt-out, we will not disclose or make available such personal data in ways that are considered a “sale” or “sharing” under the CCPA. However, we will continue to make available to our partners (acting as our service providers) some personal data to help us perform advertising-related functions. Further, using these choices will not opt you out of the use of previously “sold” or “shared” personal information or stop all interest-based advertising.
We do not knowingly sell or share the personal data of minors under 16 years of age or data collected from our child-directed games and experiences.
Right to Limit Use and Disclosure of Sensitive Personal Data. You have a right to limit our use of sensitive personal data for any purposes other than to provide the services or goods you request or as otherwise permitted by law.
Note that we do not use sensitive personal data for any such additional purposes.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Further, to provide, correct, or delete specific pieces of personal data we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account. For some types of personal information we may have, such as analytics, there is no reasonable method by which we can verify your identity as the person to whom that data relates.
Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.
Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal data to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal data to any third parties for the third parties’ direct marketing purposes.
Please be aware that we do not disclose personal data to any third parties for their direct marketing purposes as defined by this law.
California Customers may request further information about our compliance with this law by emailing privacy@probablymonsters.com. Please note that businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated email address.
RETENTION OF PERSONAL DATA
We retain personal data for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.
CHILDREN’S PRIVACY
For games that we offer that may be considered directed to children, as defined under laws in certain jurisdictions, such as our game entitled Storm Lancers, we collect limited persistent identifiers to support our internal operations necessary to maintain and analyze the functioning of the game, perform network communications, protect the security or integrity of users, and ensure legal and regulatory compliance. We take reasonable measures to ensure that this data is not used for any other purposes, including securely storing the data and limiting its access to only personnel needed to support our internal operations.
LOCATION OF PERSONAL DATA
The personal data we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers process data, some of which may have laws that offer different levels of data protection than the country in which you reside. The storage location(s) are chosen to operate efficiently and improve performance. We take steps to process and protect personal data as described in this statement wherever the data is located.
Location of Processing European Personal Data. We transfer personal data from the European Economic Area (EEA), United Kingdom (UK), and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use legal mechanisms, including contracts, to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal data protections, please visit: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.
SECURITY OF PERSONAL DATA
We take reasonable and appropriate steps to help protect personal data from unauthorized access, use, disclosure, alteration, and destruction.
To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.
CHANGES TO THIS PRIVACY STATEMENT
We will update this Privacy Statement when necessary to reflect changes in our services, how we use personal data, or the applicable law. When we post changes to the Statement, we will revise the "Last Updated" date at the top of the Statement. If we make material changes to the Statement, we will provide notice or obtain consent regarding such changes as may be required by law.
HOW TO CONTACT US
If you have a privacy concern, complaint, or a question for ProbablyMonsters, please contact us at privacy@probablymonsters.com
Our address is 15800 SE Eastgate Way, Bellevue, Washington, 98008, USA. Telephone: 1-425-818-0777